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How PC Monitoring works

PC Monitoring is using the technology of the company GFI Software.

  1. A small program is installed on your computer.
  2. In regular cycles, the program runs required checks.
  3. After every check cycle, the program sends the info about the status of your computer.
  4. The information is processed and reports or alerts are sent via email.

Which operating systems does PC Monitoring support?

We can monitor any desktop running Microsoft Windows 2000 or a higher version of the operating system (Windows 2000, Windows XP, Windows Vista, Windows 7, Windows 8) and OSX (10.8 Mountain Lion, 10.7 Lion, 10.6 Snow Leopard, 10.5 Leopard). The monitoring can also be used on any server running Microsoft Windows (NT, 2000, 2003, 2008, and 2012) or Linux servers (CentOS 5, CentOS 6, Fedora 17, Fedora 18, RedHat Enterprise Linux 5, RedHat Enterprise Linux 6, openSUSE 12.2, openSUSE 12.3, SLE 10, SLE 11, Debian 6.0, Debian 7.0, Ubuntu 10.04 LTS, Ubuntu 12.04 LTS, Ubuntu 12.10, Ubuntu 13.04) (please contact us for more information about our portfolio for servers and the price).

Can you as our customer log in to the portal yourself to check the status of your devices?

Yes, we can enable you to log in so that you can easily check the status of your IT equipment through our website. Yet this feature is probably only useful for you if you have a lot of computers or servers. (This feature is called the Client Dashboard and is provided at additional charge.)

What to do when the report identifies an error?

You can fix the error by yourself, call your regular support, or we can fix it. We’ll bill you for the extra work at an agreed hourly rate.

What does the fixed monthly cost cover?

The standard monthly rate covers the monitoring of Antivirus, Drive Space Change, File Size, Physical Disk Health, Hacker Check, Software Patching, Event Logs, Critical Events, Windows services. If there is remedial action required, we’ll get touch with you and if you would like us to complete the work, we’ll bill in arrears at an agreed hourly rate.

We currently monitor definition file updates for the following antivirus programs:

  • Avira AntiVir Professional
  • Avira AntiVir Server
  • CA eTrust Inoculan
  • CA eTrust inoculateIT
  • CA Anti-Virus 2009
  • Eset Nod32
  • F-Secure AntiVirus
  • GData AntiVirus 2010
  • Engine A (BitDefender)
  • Engine B (Avast)
  • GData AntiVirus Business and Enterprise Edition (Client)
  • Engine A (BitDefender)
  • Engine B (Avast)
  • GData Antivirus Enterprise 11 (Client)
  • GData Antivirus 2012
  • Grisoft AVG
  • Kaspersky AntiVirus v6
  • Kaspersky AntiVirus 7
  • Kaspersky AntiVirus 2011
  • Kaspersky Enterprise Edition
  • Kaspersky Enterprise Edition v6
  • Kaspersky Small Business Edition
  • McAfee GroupShield v6.0
  • McAfee NetShield v4.5
  • McAfee Security Service for Exchange
  • McAfee Total Protection
  • McAfee VirusScan v7.0, v7.1,v8.0, v8.5
  • McAfee WebShield v4.5.1
  • Microsoft Security Essentials (including V2)
  • Microsoft Forefront EndPoint Protection
  • Microsoft Forefront Client Security
  • Norton AntiVirus 2007
  • Norman AntiVirus
  • Panda Security For Business
  • Panda Security For Enterprise
  • Panda Security For Business with Exchange
  • Panda Cloud Office Protection
  • Sophos AntiVirus
  • Sunbelt VIPRE Antivirus
  • Sunbelt VIPRE Enterprise Agent
  • Sunbelt VIPRE Premium
  • Symantec AntiVirus IntelligentUpdate
  • Symantec AntiVirus LiveUpdate
  • Symantec AntiVirus RapidRelease
  • Symantec AntiVirus 10.1
  • Symantec Endpoint Protection 12.1
  • Trend Micro AntiVirus 2007
  • Trend AntiVirus
  • Trend Officescan - Conventional Scan, Smart Scan
  • Trend ScanMail
  • Trend ServerProtect
  • Trend Worry Free Business Security - Conventional Scan, Smart Scan

We currently monitor the following server backup software:

  • Acronis Backup and Recovery Server (v10)
  • Acronis True Image Echo Server (v9.5)
  • Acronis True Image Echo Server (v9.7)
  • Acronis True Image Server v9.1
  • Acronis Backup and Recovery 11 Server for Windows
  • AppAssure Replay 4
  • ARCserve 2000
  • ARCserve v9
  • ARCserve v11
  • ARCserve v12
  • ARCserve v12.5
  • ARCserve Backup 15
  • Backup Assist v6
  • GFI Backup 2010 - Business Edition
  • GFI Backup 2011 - Business Edition
  • IASO Backup 2011
  • Microsoft NT Backup
  • Microsoft Windows 7 Backup
  • Microsoft Windows Backup Vista
  • Microsoft Windows Backup Server 2008
  • Veritas Backup Exec v8.5
  • Veritas Backup Exec v8.6
  • Veritas Backup Exec v9.0
  • Veritas Backup Exec v9.1
  • Veritas Backup Exec v10
  • StorageCraft ShadowProtect Desktop
  • StorageCraft ShadowProtect Server
  • StorageCraft ShadowProtect Small Business Server
  • Symantec Backup Exec v11
  • Symantec Backup Exec v11 x64
  • Symantec Backup Exec v12 (also supports v12.5)
  • Symantec Backup Exec 2010
  • Symantec Live State Recovery 6
  • Symantec Backup Exec System Recovery 7
  • Symantec Backup Exec System Recovery 8
  • Symantec Backup Exec System Recovery 2010 (v9)
  • Symantec Backup Exec System Recovery 2011
  • VaultLogix Internet Vault
  • Yosemite Server Backup v8.9